Just one moment I’ll try to connect you……
‘Call Forwarding ‘ or ‘Patching’ is something we get asked about…. This is something that we sometimes get asked about. Yes we can do this for our clients. However following the old adage ‘Just because you can doesn’t mean you should.’ The following is why. If you are using a service such as ours and your calls have been diverted to come through for us to...
Read MoreWelcome to 2012 from the Answerettes!
For the past few years at around this time I have tweeted some respected business people and asked them for their thoughts and opinions for the coming year. Well this year I got a negative response from @DuncanBannatyne this was what he told me his thoughts for 2012 were ’A very tough year ahead I am afraid’ Well it looks like it is heads down and noses to the grindstone for 2012...
Read MoreThe Right Tools For The Job
Worrying I recently heard a very worrying story from a new client. They had met a ‘Virtual Assistant’ at an event some time ago and decided that the Telephone Answering service that was offered was a great idea. It became apparent however when a call was taken for one of their clients by someone clearly not in an office and unable to take a message. They also made it very clear they...
Read MoreYou just don’t know what you don’t know.
Well you don’t do you. The statement sounds a bit philosophical doesn’t it. But actually it is pretty logical. If you don’t know about something, then you simply just don’t know about it. So what don’t you know? Did you know that your height is equivalent to the distance between your two longest fingers? See you didn’t know, that you didn’t know that, before you read that...
Read MoreMoving Office?
Recently a number of our clients have been moving office, so our blog post today is prompted by this. The upheaval of the office move Each of them have let us know they are moving and very wisely arranged their diverts before they moved so that during the upheaval of ‘Moving day / even week’ Service to their customers and suppliers was unaffected. The Answer-it Team (The...
Read MoreSales calls, cold callers, recorded calls and auto diallers.
Love them? Don’t you just LOVE them? So while auto dialers and recorded calls are quite easy to figure out and hang up on, the cold caller can be more tricky! Usually the caller will verify the name of the company they are calling. (Annoying because you just answered with it.) They will then go on to ask for ‘The Managing Director.’ (Annoying when they are not calling a Limited Company.)...
Read More