Employing Staff vs Answering Service
So you are at a point in your business where you are out of the office a bit and have a lot of work to do. You are considering taking on your first employee or even another employee. Exciting times ahead, it’s a big step to take on a staff member. There is an awful lot to consider -: Is there really enough work to justify another salary? Do you have enough office space or would taking on...
Read MoreHurdles
Business is tough and competition fierce. Business is as we all know, is tough, competition is fierce. Here in Cambridge we have recently lost HMV from the main area of the city centre. It got me thinking, as there is now just 1 specialist music and DVD retailer in the city. It is owned by the same group and it is unclear how long it will remain open. Looking at my own buying history...
Read MoreSetting The Bar
Customer Expectation and Managing Customer Expectation It sounds like a very impressive and trendy new business buzzword or phrase doesn’t it. In fact it isn’t anything new, but comes down to communication and common sense. Let me explain….. Part 1 – Customer Expectation Customer Expectation is anything that you offer your clients or make your clients aware your business can do for...
Read More“I’m Free”
How available are you? In the words of John Inman in ‘Are you being served,’ can you say with confidence ‘I’m Free?’ Of course it is always a great thing to be available to speak to your prospects or clients. While you may be able to talk to them but are you really available? You need to give them your full and undivided attention, to really discuss what they have...
Read MoreWe are 5 – Happy Birthday to us and a Very Special offer for you!
It’s hard to believe we are celebrating our 5th Birthday! It is shocking how fast 5 years has flown by. It is even more amazing that online statistics state that 95% of businesses fail within the first 5 years. We count ourselves among the 5% of survivors and having started up mid recession we are quite proud of our achivement. The 5% Club! To celebrate our 5th Birthday and a pat on...
Read MoreIt’s all in the “ist”
Call a Specialist! If you were sick and something was seriously wrong you would more than likely be referred to a ‘Specialist.’ Someone who is an expert in their field, whatever that may be. Perhaps a dermatologist or oncologist you may need to have an x-ray in which case you would see a radiologist. Great business people who are passionate about their field whatever it may be....
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