The Right Tools For The Job
Worrying I recently heard a very worrying story from a new client. They had met a ‘Virtual Assistant’ at an event some time ago and decided that the Telephone Answering service that was offered was a great idea. It became apparent however when a call was taken for one of their clients by someone clearly not in an office and unable to take a message. They also made it very clear they...
Read MoreYou just don’t know what you don’t know.
Well you don’t do you. The statement sounds a bit philosophical doesn’t it. But actually it is pretty logical. If you don’t know about something, then you simply just don’t know about it. So what don’t you know? Did you know that your height is equivalent to the distance between your two longest fingers? See you didn’t know, that you didn’t know that, before you read that...
Read MoreMoving Office?
Recently a number of our clients have been moving office, so our blog post today is prompted by this. The upheaval of the office move Each of them have let us know they are moving and very wisely arranged their diverts before they moved so that during the upheaval of ‘Moving day / even week’ Service to their customers and suppliers was unaffected. The Answer-it Team (The...
Read MoreSales calls, cold callers, recorded calls and auto diallers.
Love them? Don’t you just LOVE them? So while auto dialers and recorded calls are quite easy to figure out and hang up on, the cold caller can be more tricky! Usually the caller will verify the name of the company they are calling. (Annoying because you just answered with it.) They will then go on to ask for ‘The Managing Director.’ (Annoying when they are not calling a Limited Company.)...
Read MoreCustomer Service and Customer Experience
Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue. I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’ I wanted to know what people made of this (to me anyway) new terminology. I...
Read More0800 / 0845 / 0870 / 01 / 02 / 03 and any other variation of the same….
We don’t get asked a lot, but we do get asked sporadically about 0800s and other numbers and supplying phone numbers. Now there is some debate about 0845 – 0870 and non geographic Vs Geographic phone numbers. But that is for a different blog post. In short we don’t supply these phone numbers. Plenty of companies in our field do. Let’s face it it’s an extra...
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