Comments for Answer it

Comment on You just don’t know what you don’t know. by jonathan

jonathan — Tue, 08 Nov 2011 17:10:17 +0000

I have to say that I would never EVER EVER be so bold as to say I knew what I was doing…

Comment on You just don’t know what you don’t know. by admin

admin — Tue, 08 Nov 2011 16:22:39 +0000

Hi Jon,

Thanks for taking the time to comment. In response, here at Answer-it we promise to never make any client fit a specific profile. We know that all businesses are individual regardless of the field. So for that fact we like to discuss individual requirements with businesses to create a cost effective service encompassing all the client requirements.

Emma

Comment on You just don’t know what you don’t know. by Jon Green

Jon Green — Sun, 06 Nov 2011 18:27:40 +0000

I do know that I don’t know how much your service costs! – which is a bit of an off-put, to be honest.

Comment on The Right Tools For The Job by jonathan

jonathan — Mon, 31 Oct 2011 10:44:27 +0000

This comes down to an issue of specialisation.

Most virtual assistants I speak to are scared of missing a sale – so they offer everything.

Looking at a site the other day, the business owner had a diploma in accounts but was offering “facebook fan pages” as a speciality.

Now, I would want the worlds best facebook fan page author doing ours – not someone who was just dabbling.

BTW – Here is a challenge If you are the WORLDS best facebook fan page VA – Leave a comment and I am sure Emma will put us in touch

Comment on You just don’t know what you don’t know. by Kathryn Fletcher

Kathryn Fletcher — Fri, 21 Oct 2011 12:06:51 +0000

I’m one of the smarty pants, not only because I knew the height thing but also because I already use an answering service. I wonder which one?

Comment on Sales calls, cold callers, recorded calls and auto diallers. by Maxxy

Maxxy — Wed, 07 Sep 2011 12:22:45 +0000

Oh see now this is what gets cold calling a bad name! Boo Hiss… I really wish other companies would sort themselves out as otherwise people will continue to think we are all like this

We always call with a contact name and don’t ask for contact by Job Titles as it is a complete give away. Why telemarketing agencies still do this with technology and social media such as linkedin is beyond me, just pure laziness I assume.

It’s a complete false economy as the customer ends up paying for services that deliver poor results… you may aswell go and put your money down the nearest drain

Thanks for a good article Emma

Comment on Mobile Phone for Business Vs Telephone Answering Service by Lisa Garwood

Lisa Garwood — Thu, 30 Jun 2011 12:09:15 +0000

Good post Emma!

I don’t publish my mobile number for business use at all. This is because if I am “mobile” it usually means I am not in a position to give anyone who calls me my full attention. Of course it comes in very handy for those odd moments when you need to call ahead and say “I’m running late and I’ll be with you in 10″ or even ” I’m up your way – are you about for a coffee?”

Instead as a business we have opted to only offer our landline for a contact number – knowing that when people call I’ll have what I need to hand to talk to them properly and if I’m not around they will speak to you or one of your team who will take a message (a real life human who takes a proper message!) for me.

It’s not a one-option-fits-all thing so I appreciate for some offering alternative contact by mobile is totally relevant – but for our business this is the way it works for us.