Hurdles
Business is tough and competition fierce. Business is as we all know, is tough, competition is fierce. Here in Cambridge we have recently lost HMV from the main area of the city centre. It got me thinking, as there is now just 1 specialist music and DVD retailer in the city. It is owned by the same group and it is unclear how long it will remain open. Looking at my own buying history...
Read MoreSetting The Bar
Customer Expectation and Managing Customer Expectation It sounds like a very impressive and trendy new business buzzword or phrase doesn’t it. In fact it isn’t anything new, but comes down to communication and common sense. Let me explain….. Part 1 – Customer Expectation Customer Expectation is anything that you offer your clients or make your clients aware your business can do for...
Read More“I’m Free”
How available are you? In the words of John Inman in ‘Are you being served,’ can you say with confidence ‘I’m Free?’ Of course it is always a great thing to be available to speak to your prospects or clients. While you may be able to talk to them but are you really available? You need to give them your full and undivided attention, to really discuss what they have...
Read MoreWelcome to 2012 from the Answerettes!
For the past few years at around this time I have tweeted some respected business people and asked them for their thoughts and opinions for the coming year. Well this year I got a negative response from @DuncanBannatyne this was what he told me his thoughts for 2012 were ’A very tough year ahead I am afraid’ Well it looks like it is heads down and noses to the grindstone for 2012...
Read MoreCustomer Service
Customer Service – Should you get what you pay for? Do you expect outstanding customer service regardless of the amount you have paid for a product or service? Or are you fully accepting that by paying a little bit less you know you are compromising on service. Would you rather pay a fraction more to know that the service you are going to receive will be much better and you will feel valued as...
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