Customer Service and Customer Experience

Posted by admin on Aug 8, 2011 in Blog | 0 comments

Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue.  I got to thinking about it and wondering about both ‘Customer Service’ and Customer Experience’  I wanted to know what people made of this (to me anyway) new terminology.  I...

Communication

Posted by admin on May 3, 2010 in Blog | 0 comments

Dedication Communication, dedication communication Dedication Communication, that’s what you need, If you wanna be the best, If you wanna beat the rest, Oh-oh dedication’s communication’s what you need; If you wanna be a record break-er Business success, Oooooh. Those of you of a certain age will no doubt recognise these lyrics. Communication is key in the business world today and with all...