Testimonials
Emma and her team at Answer-it provide total peace of mind. We recently used their services when we were away from the office for several days and they dealt with calls for both our companies. They were a pleasure to work with every step of the way and we were left safe in the knowledge that our clients would be dealt with brilliantly. We were even asked by one client who the ‘lovely new employee’ was when we returned! We will definitely use them again in the future
Rachel Willis – Yellow Spanner. 12/12/11
Answer it provide a professional and efficient service which has been a great help to projecting the right image for our company in respect to incoming telephone calls.
Phil Quinn – Moravek International. 5/12/11
We have found Answer It to be extremly professional in dealing with our calls. We would certainly recommend them to others.
David Caldwell – Macwell Property Consultants. 25/11/11
We have been working very closely with Answer it for over a year now. Running an Emergency Medical charity has moments of intense pressure! Especially when major incidents occur our team of staff are working flat out. Being able to transfer our phones to a team of highly professional and experienced Answer it operators leaves us safe in the knowledge that business will continue as normal. The telephone messages arrive via email and are accurate and comprehensive. The Answer it operators have even got to know our charity and are able to deal with many enquiries on our behalf. I cannot recommend the service highly enough! Give them a try it will undoubtedly enhance your business.
Daryl Brown – Chief Executive – MAGPAS Helimedix. 24/11/11
Answer it carry out a very professional service which compliments our business perfectly, by using their service It means we never loose a potential or existing customer who could be put off by an answer machine or recorded message.
Keith Parker – Community Transport Training. 24/11/11
A Very reliable service, I’m notified immediately by email with as many details as the client is prepared to divulge! I love the fact that I don’t have to deal with cold callers & don’t get charged for them either.I’d highly recommend the Answer It team for their professionalism & value for money.
Carolyn Arnold – Nurturing Life Hypnotherapy. 23/11/11
Answer-it do a fantastic job and provide a very professional service. They answer the phone as part of the face2faceHR team and provide a seamless service to my clients and other contacts when I am out of the office. One of the key things I wanted from an answering service was peace of mind, knowing that even when I can’t answer the phone, it is answered personally and professionally on my behalf. Messages are emailed to me promptly which means there are no surprises when I get home from a meeting. I can return calls while I’m out if necessary rather than returning to a series of voicemails to listen to. Sales calls are expertly filtered for me as well, so much so that a sales caller who did eventually get through to me complimented me on the quality of my gatekeepers!
Eleanor Deem – face2faceHR. 22/11/11
ABUK use the ‘Answer It’ service as our reception desk and they are the first point of contact for our customers. They answer calls professionally and efficiently and we have found them to be genuinely interested in helping us move our business forward and highlighting areas where they can help and we can improve our service to our customers. This is a developing and pro-active service which has exceeded our expectations.
Andrea Ashton – ABUK. 22/11/11
Answer It are an invaluable support to us when we are busy and unable to take calls. They offer a seamless service and compared to other similar services I have used are far and above the best. I would have no hesitation in recommending their service to others.
Sue Prytherch – Natural Talents. 22/11/11
We use Answer It to answer calls and take messages when we are all out of the office. Answer It provide a highly professional service – I receive all messages immediately and accurately. I have been using the service for almost a year now and in that time I have never once been disappointed. I would highly recommend Emma and her team.
Carolyn Archibold – CA Case Management. 22/11/11
Answer It has been answering calls for us for the past 6 months and we have not looked back. It is great to know the phone is always answered and in a friendly and professional way. You do not just get the name and contact details of the caller but also the reason for their call which is so much easier when returning the call.
Anthonine Arts – Cambridge Wills and Legal Services. 22/11/11
I get a fantastic service from Emma and her team at Answer It. It is always reliable and I can rely on them to deal with my calls appropriately – whether I am on holiday or just trying to get some paperwork done!
Jane Johnson – CB8 Magazine. 22/11/11
I have been using the services of ‘Answer It’ for the past 3 months and wish I had used them months ago. They give an excellent professional service, which means that I don’t miss those all important phone calls and patients don’t have to wait for a phone call back, fantastic
Sharron Barton – Osteopath. 22/11/11
The ‘Answer it’ team have taken our customer calls for 6 months on a divert when busy basis. I am very impressed with the conversion rates on our return call, all the customers questioned have been impressed with the politeness and efficiency of the service – often not even knowing the answer had not come from our own staff.A highly recommended and professional team.
Stephen Read – Reads Nursery. 22/11/11
We’ve been very happy with Answer It’s work for us, and would recommend them.
Adrian Chaffey – Epitome Law. 22/11/11
Answer It are brilliant. We can happily leave our office in the knowledge that all our telephone enquires will be answered efficiently by a friendly team who e-mail us details immediately. Thank you.
Mathew Norris – Big Day Catering. 22/11/11
I use Answer-it for cover when I am away from the office. Their service has been consistently good and Emma has always been very helpful. I would certainly recommend them.
Michael Anderson Brown – The Business Partnership. 22/11/11
I can not recommend Answer It highly enough. As an accountant I needed a professional service and Emma and the Answerettes have come up with the goods. They have answered calls from clients and potential clients while I have been out of the office. My callers have been very impressed with the reception they receive from the team. Answer It have also filtered out the time wasting cold callers so I have been able to focus on my clients.
Della Hudson – Hudson Accountants. 24/8/11
Answer it gave us a free trial of their service and we then took out a contract with them. Their service is excellent. Our customers have commented that they didn’t realise it was an answering service and thought it was a member of our in-house team answering the phone. Messages are passed quickly and efficiently and sales calls screened. Thoroughly recommend their services.
Jo Evans – Emerald Frog Marketing. 19/8/11
“We have used Answer It for over a year now to cover busy periods in our business and holidays. Emma and her team are very professional in their approach to our business which is extremely important to us as first impressions count. The daily feedback reports allow us to keep in touch with the business knowing we have the confidence of a professional team answering our business calls. We would and have recommended Answer It to other businesses”
Steven Heard, Director – Your Call Publishing Ltd. 19/8/11
Answer It has been a great service for me. Whenever I don’t want to be disturbed but I don’t want my clients to speak to my voicemail I just turn on my call forwarding. I’ve been complemented many times on the professionalism of my “PA!”Rachel Madan – Greener Museums – 4/7/11
Emma and her team offer a professional and seamless service – when I first started using Answer-It my clients thought that I had a receptionist sitting in my office! I don’t know why I hadn’t engaged them before as it’s difficult to imagine life without them now.
Victoria – Apple Tree Accountancy and Taxation Services Ltd. 8/6/11
We have used Answer it since December 2010 and we like the friendly and effective service they provide. When we were left without office cover when going on holiday, Answer It took our calls and managed our business for nearly 3 weeks. This was unexpected and enabled us to have our holiday and relax knowing calls were being answered professionally
Kay Buckby – (Owner / Director) The Development Company Ltd. 6/6/11
Using Answer It has been a great new addition to our business.We now know that we won’t miss any calls if we nip out. Also when we have meetings we can speak to the team and they are aware of the situation and they field calls appropriately. Our clients then know when they will be getting a call back. All in all it helps us be a more professioanal, efficient business.
David Allan – Doxbond – 18/2/11
What more can I say? Answer-it has, and continues to exceed all of my expectations. The team provide a highly professional and friendly service that gives my clients exactly the impression I am looking for. Their back-office systems are very reliable, incoming messages are conveyed with all of the pertinent information that I need to progress incoming queries with the minimum of fuss, which leaves me the time I need to get on with what I do best. I loved their initial mini-trial offer so I could test out their services and the level of service they gave then is exactly the same high quality that it is today, in fact nothing short of brilliant. I’ve been using their services for well over a year now, they’re exceptionally good value for money and I would recommend them highly to anyone.
Ian McKendrick – Cambinet – 2/3/11
I have used an answering service in my business for a number of years and recently switched to Answer-it. I can now concentrate on my business whether its out with clients or in the office, knowing that if I can’t get to the phone that it will still be answered in a polite, efficient but friendly manner. The potential fees lost by not having the service far outweighs the cost.
Kathryn Fletcher – Fletcher Thompson – 30/1/11
Excellent service given. Answer-it answer all of our calls, take details for us and send them through. This frees up valuable time for us. We would definitely recommend them.
Emma Christou – Liberro – 28/1/11
“Answer It have taken calls for me most days, allowing me to concentrate on other tasks within my business. They answer in a very professional manner and send an email about every call almost immediately. They take more details than just a contact name and number on all occasions that require it. They are responsive to my emails. I am very happy with the service and would recommend them highly.”
Justine Nettleton – Local Magazines Ltd – 4/12/10
“I often work on my customers’ premises and therefore it’s vitally important that if I am not available to take calls that these are received and dealt with efficiently and professionally. I know the staff of Answer It do this because my customers have told me so! This is a vital service which means I can offer quick responses and I really couldnt do this without them now.”
Wendey Ingrey – The HR Dept – 26/11/10
“Here are some reasons why we chose Answer It to support our timber consultancy business:”
A-ffordable
N-ice people
S-traightforward set up and operation
W-orks when we’re away
E-mail notification of callers
R-eports of daily activity
I-ntercepts nuisance phone calls
T-ravel and holiday cover
Roger Galpin – The Woodshop – 25/11/10
“Answer It provide our small graphic design consultancy Indigo Marmoset with a professional phone answering service which ensures we never miss any new business. This is an invaluable service and costs such a small monthly fee! We have even had clients comment on how great our receptionist is!”
Murray Price – Indigo Marmoset - 25/11/10
“The sheer convenience of Answer It taking care of our calls while we were away was first class. Our customers were not aware we were away and the switch over to Answer It was seamless. Our business functioned as normal for over two weeks and Answer It are a significant asset for any business requiring freedom from calls. A report was emailed to us in Florida every day and we responded by email to customers, copying Answer It, who were then in a position to help our customers thoroughly. A significant service for Cambridge Graphics at printing.com in Cambourne, Cambridge.”
Neil Smith – Cambridge Graphics – 9/9/10
“I Found ‘Answer It’ on the internet one day when I seriously needed somebody to help out with the phones. Within 2 hours the phones were diverted, customers professionally cared for and never a complaint in sight. Very, very impressed and can wholeheratedly recommend ‘Answer It’ when only the best is good enough for your customers”
Troels Jordanssen – Breast Health UK – 8/9/10
“Initially, I used the services of Answer It to take my land line calls whilst I was away on holiday. The service was brilliant and on my return I realised that I couldn’t live without Answer It and they now take all of my land line calls permanently, which frees me up to concentrate on my business. All messages they take are immediately forwarded to me via email for me to action as and when I can. I can’t speak highly enough of Answer It and would recommend them to anyone in business who is finding it difficult to juggle their work load. Give them a call for an informal chat – that’s what I did and I’ve never looked back!”
Karyn Milner – All Things Local – 8/9/10
“I am a self-employed photographer based in the Newmarket, Cambridge area. I have a work life balance that means I am not always able to be near a landline telephone, nor always in a position to be able to answer the mobile phone. And of course when I’m working on a shoot I may be unable to take calls. Answer-it are a professional and amiable crew that have been taking my calls, regardless of whether ‘I’m in the office’ or not, for over a year. I rely on their sms service – within minutes of an important call during working hours I can receive a message and then I can decide whether to return the call immediately or whether it can wait until later on. They also can view my diary and most callers believe that Answer-it are employed staff. I can thoroughly recommend the services of Answer-it.”
Richard Corbett – Richard Corbett Photography – 8/9/10
“Initially, I used the services of Answer-it to take my land line calls whilst I was away on holiday. The service was brilliant and on my return I realised that I couldn’t live without Answer-it and they now take all of my land line calls permanently, which frees me up to concentrate on my business. All messages they take are immediately forwarded to me via email for me to action as and when I can. I can’t speak highly enough of Answer-it and would recommend them to anyone in business who is finding it difficult to juggle their work load. Give them a call for an informal chat – that’s what I did and I’ve never looked back!”
Karyn Milner – All Things Local - 8/9/10
“We have used the Answer-it service since they started. We can’t possibly be their biggest customer by a mile but we are made to feel we are. Answer-it has become a really integrated part of our business. A great service for all businesses.”
Greg Thompson – GTFS – 6/9/10
“The team at Answer It do a fantastic job of answering all my calls for my business on a daily basis, in a friendly, professional and knowledgable way. I am happy to have Answer It representing my business.”
Cath Boughton – Town House Publishing – 7/4/09
“PiR Interims have used the Answer It services for 6 months now. It is an invaluable service to have to ensure all calls are answered and they provide excellent cover whenever we need it, at a flick of a button! A reliable, professional service is guaranteed from the Answer it team.”
Nicola Williams – Operations Manager, PiR Interims – 26/6/09
“When I started my own Marketing and PR agency I was concerned about the phones not being answered when I was out of the office or lines were busy. Presenting a professional image to the client is all important. Answer It are the perfect solution. They manage my calls when I can’t, communicate with me instantly and give a great impression to my clients. Fantastic value for money that removes an element of stress within the business. ”
Karen James Mcim – Lilac James Co. – 20/8/09
“I have been a customer of Answer It now for 3 months. During that time their approach has been highly professional but they remain completely approachable.
I have been complemented a number of times now by clients of mine who were impressed by my new secretary. They think this because the previous answering service I used did not think on their feet, get to know regular callers and intelligently sift the calls. Emma and her team do all this and more! They even keep tabs on my diary to know if I am out the office, tied up in meetings, or available to chat.
I no longer regard them as virtual assistants to my company, they are my personal assistant and I am proud to call them that.”
Ray Stewart – Coalville Business Services – 21/8/09
“Answer it provides a brilliant telephone answering service. When you run a business it is vital that you do not miss a call. The Answer it team handle all our telephone calls and provide a very efficient and professional service. Our clients often comment on how polite our “receptionist” is. I have recommended Answer It to a number of clients and colleagues. I would not be without them!.”
Sue Issacson – HR Dept – 10/9/09
“Since hiring Answer it’s services, we have noticed an increase in sales as a direct result of improved customer service. Emma and her team allow us to get on with what me and my team are good at. When tied up with consultations with other clients, I often found myself missing calls from other prospects and business opportunities – that has now stopped! Her service has well exceeded my expectations as she has gone above and beyond what was initially expected! I wouldn’t hesitate in recommending Emma in the future!!”
Lee Tonge – The CV Store – 13/9/09